FAQ

  • Has SoftON 24-hour technical support and annual software maintenance available?

    SoftON offers 24-hour customer and technical support. When a call is placed to the customer support hotline, customers speak directly to a SoftON software developer. All software development, implementation, training, annual maintenance, and ongoing customer support is delivered directly by SoftON . For more information, please Contact Us.

  • Can you guarantee time-bound results ?

    Yes, in some cases we take project risks even before the first payment.

  • We are worried about quality; how do you assure solid projects?

    Our software developers are dedicated to producing quality code. We have formal processes to keep high quality under tight control, including periodic code reviews and design walk through. We concentrate on being first time right, and believe the develop step itself should be strong. Every project goes through the hands of suitable QA testing professionals, under stringent test plans including black box testing, white box testing, test regression, usage analysis etc

  • Can you come on site?

    Yes we do, where required. This may be useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on site at pre decided rates.

  • How do we keep ourselves informed about progress?

    We will send regularly project status reports. We use a combination of per determined update schedules and ad hock meetings. With us, you can keep live track of project plan, code status, milestones, bug status, time-sheets status and a host of other software development metrics.

  • What are the different ways in which I can advertise on this site?

    Submit your banner advertise on specific pages on this site.
    Display your logo on certain pages on this site.
    Participate in our banner exchange program.
    Contribute information and let know about your organisation as listing is FREE for a limited period.

  • I am interested in advertising on your site. What do I have to do?

    Send us a mail and we shall get back with all the details. Or Call us on 1300 11 7000, 02 9126 9156 , 02 9212 0005.

  • How long, after the information is submitted, do you take to list the details on your website?

    Normally we put it online within 24 hours. However, there are times, when the information submitted itself leads our team to some confusion. Then we stop the listing process and get in touch with the concerned person for clarification. This may take some time.

  • How long does it take to build a software application?

    The time it takes to create an application of course depends on the application itself. Some may take a number of months. As general guide we tend to say that a general business application will take around 3 months to build. That is the time from the first design meeting through to delivery. However, we will of course provide you with a more detailed answer to this question when we receive your requirements.

  • Can you amend existing applications or do we have to start again?

    Some cases it may be possible to amend your existing application, but there are some technical reasons why this may not be possible. This is something that we can discuss. The other hand that will need to be made is whether it is cost effective to amend the existing application, some time it can work out more expensive to pursue that option over building a new application.

  • Do your applications run on windows or the mac?

    This really depends on the application that has been written. A Windows application will only run on a Windows machine, however a web based or Flash application will run on both system. If you have a specific reason for the application running on a particular operating system we can talk through the options open to you.

  • I am a bit reluctant to talk to a developer about my application at this stage in case they steal the ideas, is there a way around this?

    We would suggest that you can ask us to sign a non disclosure document to provide you extra piece of mind. We can be trusted to keep your ideas secret, but the NDA is a nice option. Additionally, we would recommend that you can consult a solicitor for legal advice if you have additional concerns.

  • What is XML?

    Extensible Markup Language (XML) is controlled and monitored by the World Wide Web Consortium (W3C) and is now accepted mechanism for data exchange over the internet. It is also the recommended e-GIF (e-Government Interoperability Framework) standard for use by Government agencies in web applications.

  • What is the XML Gateway?

    The XML Gateway allows online access over the internet into Companies House databases for customers to submit as well as retrieve company information via their own applications or web pages.

  • Do you use latest technologies?

    We are using the latest technologies and offering you the best solution.

  • Career with SoftON ?

    It is the best opportunity to the freshers and the experienced professionals to get best of remuneration compare to standard and also chance to get involved in the management team. We open our doors to the right professional for right place.

  • As a current user, do I receive updates of the tools?

    Customers with the maintenance program receive updates in addition to the telephone or electronic customer support provided.

  • What makes SoftON different from other ERP software companies?

    SoftON is not the typical ERP software company. SoftON has developed unique ERP software entirely in-house with no third-party software development or add-ons. . We are providing application source code with every sale to our long term business and technology development focus. SoftON is a unique in the ERP software industry.